Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Start a Return

To start a return, please contact Jetverra at HettieByczynski24785@outlook.com.

If your return is accepted, we will provide you with instructions on how and where to send your package. Please do not send your item back before contacting us and receiving return instructions.

Items returned without prior authorization may not be accepted.

You can always contact us at HettieByczynski24785@outlook.com with any questions regarding your return.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will review the issue and work with you to resolve it appropriately.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as perishable goods (including food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).

We also do not accept returns for hazardous materials, flammable liquids, or gases.

Please contact us at HettieByczynski24785@outlook.com if you have questions about whether a specific item is eligible for return.

Unfortunately, we cannot accept returns on gift cards.

Exchanges

The fastest way to ensure you receive the item you want is to return your current item. Once the return has been accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

If merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification, subject to applicable law.

The item must be returned in the same condition in which you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Please remember that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at HettieByczynski24785@outlook.com.